I highly recommend the Gunpowder and Wood wax melts to anyone looking for a unique and long-lasting scent for their home. It's the perfect blend of masculine and comforting, and it will definitely become a staple in my home. I can't wait to try out more scents from this brand!
Shipping policy
Shipping Policy
Last Updated: 12/04/2023
Thank you for shopping at MemoryScents.net! We are committed to ensuring that your orders are processed and delivered in a timely manner. Please review our shipping policy below.
Processing Time
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Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays).
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Custom or bulk orders may require additional processing time. If applicable, estimated processing times will be communicated via email.
Shipping Rates & Delivery Estimates
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Shipping rates are calculated at checkout based on the weight and destination of your order.
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We offer the following shipping options:
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Standard Shipping: 3-7 business days
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Expedited Shipping: 2-3 business days
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Overnight Shipping: 1 business day
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Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.
International Shipping
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We currently ship to select international locations. Shipping rates and delivery times will be calculated at checkout.
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Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Order Tracking
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Once your order has been shipped, you will receive a confirmation email with a tracking number.
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You can track your order using the provided tracking number on the carrier’s website.
Shipping Address & Responsibility
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Please ensure that your shipping address is correct before placing your order.
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We are not responsible for orders delivered to incorrect addresses provided by the customer.
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If a package is returned due to an incorrect address, the customer will be responsible for additional shipping costs to resend the order.
Lost, Stolen, or Damaged Packages
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If your package is lost or stolen, please contact the shipping carrier directly to file a claim.
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If your order arrives damaged, please contact us at support@memoryscents.net within 48 hours of delivery with photos of the damaged product and packaging.
Returns & Refunds
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For information on returns and refunds, please refer to our Return Policy https://memoryscents.net/policies/refund-policy.
Contact Us
If you have any questions about our shipping policy, please contact us at:
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Email: support@memoryscents.net
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Phone: (804)590-7417
By placing an order with MemoryScents.net, you agree to the terms outlined in this shipping policy.